Full name *

Email *

Phone *

Date of birth *

Current location / home address *

How many years of experience do you have in dispatch/operations, and in a team leadership role? *

How would you describe your leadership style, and how do you motivate a team during busy or stressful periods? *

Tell us about a time when you had to handle a conflict or performance issue within your team. What was the situation, and how did you resolve it? *

Dispatch operations often involve urgent requests and changing priorities. How do you organize work and ensure tasks are completed efficiently? *

How do you monitor team performance and ensure they are meeting service levels, response times, and company standards? *

Describe a time when you identified a process improvement that increased efficiency or service quality. What was the issue, what actions did you take, and what was the result? *

How would you rate your English language proficiency? (1 = basic, 10 = fluent) *

Record yourself reading the following:

Hello. This is (Name). I am calling you from MJN Facility and I am reaching out to see if you are available for a plumbing job on 2944 West Sylvania Ave Toledo, OH 43613. The main line is clogged and a hydro-jet is needed. Are you able to assist? *

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Team Lead — Dispatch Operations (On-site, Amman)

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